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Hub 3.0 Constant red light and intermittent performance

Joining in


I have a constant red light on hub 3.0. box and intermittent performance. 
The connection to our upstairs tv box is poor too, the apps don’t work very well or when we try to watch recorded programmes 

I have tried several reboots and also tried resetting the box with the reset pin hole. 

Can you help please?



Forum Team
Forum Team

Hey Jonnya83,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your hub and connection at the moment,  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,

Forum Team
Forum Team

Thanks for confirming your details via private message Jonnya83. 

I have arranged a technician appointment for you and it can be tracked via your online account. Please sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated. You can also check your appointments via the 'My Virgin Media' app.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for.

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Kind Regards,