Home from work and once again discovering my router cannot connect to the internet and no amount of resets or reboots will fix it. This makes downtime number 3 in the first month and a half of being a virgin customer.
The virgin media app tells me there is an issue with TV in my area but apparently the internet is "fine". I cannot find how to actually point out to virgin that this wrong. How can i report an issue to virgin? My previous isp had the option to report issues through their app and though I only had to do this once (only had a single 45 minute downtime in 18 months with them rather than the over 5 days worth of downtime with virgin so far!) being able to actually report something in this way felt quite reassuring rather than with virgin where i feel I have to sit and wait, hoping they notice me.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out. My setup: V6 TV box, Vivid 200 Optical fibre with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.