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How to order a pod

Joining in

I had a new hub fitted last week but one room has  wifi reception of 23 mps, I have done all the checks with the Connect App but no change, How do I order a pod please.


Forum Team
Forum Team

Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod.

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks 

Matt - Forum Team

New around here?

Rather than wait i purchased a long ethernet cable and fitted that so everything is now working fine Thanks

Hi Vinny66, thanks for the message and glad to hear that everything is working fine. 

Pease let us know if you need any further assistance? 

Kind regards, Chris.