Thanks newapollo.
I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order.....
Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside of her L0 troubleshooting workflow and script. Apparently her system was not giving her the option to order a pod on my account as it was not able to detect any faults with my broadband service??? After 20 tedious minutes of explaining that I want to order a pod because the wifi signal strength in my house is poor upstairs at the opposite end of the house to where my Hub 3 is installed, she had to put me on hold for a few minutes whilst she worked out how to place an order for me..... 3 minutes later..... the call dropped!
I will have to go through it all again later when I have a free hour in my day unless someone from VM CS takes pity on me and responds to this thread beforehand.
