So I have a super hub 2, and I think the new hub has been out a while. I just had a broadband outage the technician thinks its the hub and no engineer can come out until Saturday, wouldn't it be faster if they sent me a new hub instead if it is the hub?
You could try the "free" Hub3 replacement scheme - see the link below. If you get the - "Ooops - please call" message – then when you call, go through options 1,1,4,5 - to get through to retentions - you will get a UK based person who should at least know about the deal - no-one seems to have informed the "offshore" lot about it yet ! It may be that you aren’t "eligible" and they will want to charge you - do not accept that - come back here.
I have an older type hub which drops Wifi at least 4/5 times a night. I followed this ling and found I was eligible for a 'Free' Upgrade to Hub 3. However, they will not let you do this on line and you need to phone them (marketing ploy..they have all your details already etc). I have tried 4 different ways today to resolve this and have been passed from one to another....and for this free upgrade.. they want £35
Come on Virgin..is this the way to treat customers who have been with you years???
Now I want to cancel my account and go with someone who can give me a bit of kit that will give what they advertise....and now they wont even do that without the phone marketing ploy
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi