Virgin Media Community

[SiobhanFaheyGla]

I have tried to order a booster online and via the app, neither lets me.  I tried phoning customer services, but after having been on hold for 3/4 hour - quite a record I gave up. I have tweeted! there is no email address.  Happy to pay extra £3 a month, but cannot work out how on earth to speak to anyone at Virgin.  

As I can't rent out my room with no wifi this is costing me a lot of money.

How can I get a BOOSTER???? 

[gary_dexter]

Don’t pay £3 per month. That’s £36 per year in rental.

Put the money towards your own better kit. 

[jbrennand]

Gary is right you would be better investing in either.....

1) A Mesh System
2) A Wireless router
3) A Wireless access points
OR
4) A combination of the above

Depending on the distance, construction materials, obstructions, etc between your Hub and the wifi "blackspot(s)".

[Natalie_L]

Hi SiobhanFaheyGla, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you have been experiencing issues in reaching the team to order a booster. 

Have you been able to speak to a member of the team or arrange the boosters since your last post to us?

If not, please let me know and I will be happy to assist further. 

Thanks