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Ironheart
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How to get WiFi pods

I wonder if somone can help?

I ordered additional Pods via the online chat but have not recieved them.

I then tried to call but none of the options were clear on how to order them and then I was put on hold for over 20 mins, without any idea if i was even speaking with the right department.

I have one pod already which has really helped one black spot, but I still have 2 rooms which cannot sustain a connection.

What's the easiest, most straight forward way to order please?

Thanks in advance!

 

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Aaron2
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Message 2 of 11
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Re: How to get WiFi pods

They should be able to order the second one via their tools. The third will require a technician visit though.


** I work for VirginMedia but all opinions posted here are my own.
bitsandpcs
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Message 3 of 11
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Re: How to get WiFi pods

You can order a second a week after receiving the first one via calling VM support and then a third if needed a week after receiving the second, some ops may say you need a tech to visit, but when i ordered my third the op just ordered it for me.

 

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Ironheart
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Re: How to get WiFi pods

That's the issue. How do you talk to someone at VM support?🙂

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Ironheart
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Re: How to get WiFi pods

Hey. Thanks for the reply. What do you mean by their (who?) tools (?).

Sorry probably being a bit silly!

 

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bitsandpcs
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Message 6 of 11
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Re: How to get WiFi pods

Just wait here until a mod gets to read the post and they'll help you if you can't get through on the phone, if you require a second then you have to week a week before ordering and again for a third.
Ryan_N
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Message 7 of 11
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Re: How to get WiFi pods

Hey Ironheart, 

 

Thank you for your post and welcome to the forums. 

 

Apologies for the issues you've had whilst trying to order the pods. I will send you over a private message so I can help out with this. 

 

Cheers, 

Ryan. 



Ryan_N- Forum Team


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m0nkmaster
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Message 8 of 11
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Re: How to get WiFi pods

I have a blackspot in two of my upstairs rooms. Can someone advise how I can get hold of a WiFi pod?

Thanks 😊 

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jbrennand
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Message 9 of 11
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Re: How to get WiFi pods

You have to call in - cannot be done online

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ironheart
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Message 10 of 11
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Re: How to get WiFi pods

The mods maybe able to help order your first one. Really hard to get through on phone but give it a go!

 

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