Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). The app checks wifi strengh and then tries to improve the router. After it has done this, it suggests that you 'rescan' the room. If it is poor again after the rescan, it automatically invites you to 'get a wifi pod'.
We went through this whole process (16th Oct 21), room by room and found that we had 4 rooms which had no wifi at all (we have brick walls as an old house).
However, you can't actually order the wifi pod(s) through the app - which is a real pain. You must call their sales team on zero eight zero zero zero six four three eight three six (you can't add a phone number to posts!! Der!
Obviously work through the options (existing customer; broadband......etc etc) This was a real pain as they don't mention wifi pods at all - but I got there eventually and the guy was very helpful.
Although we had 4 rooms 'out', they will only send you one pod, at a cost of £5 per month, which you can then locate in one room! If after 7 odd days, you still have problems in other rooms, you can ring them back up and they will 'add' more.
But in essence, the only way to get a wifi pod is to ring them on the number above.
Hope that helps...Chris...
