Virgin Media Community

[kaaku]

Hi all, our whole area has no service and Virgin are telling every single person that it is their hubs. No service agents answering messages or calls. Seriously, how do you report a lack of any connection when Virgin refuse to believe the connection is down? Honestly think this is outrageous customer service.

[Adduxi]

VM on Downdetector is getting a lot of hits at present.  I suspect the network has had a blip somewhere?

The main "hop" out from our connection is not looking great at the moment .....

[kaaku]

Found the cable has been cut by council but still getting the message from Virgin to say there are no issues. Honestly shocked at either a poor system that can’t detect faults or a company simply trying to hide their entire service to the area is down

[Client62]

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