Menu
This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
Usaydlatif96
  • 3
  • 0
  • 0
Tuning in
216 Views
Message 1 of 6
Flag for a moderator

How to disable smart wifi?

on ‎27-01-2021 00:55

E8981CA4-800C-4362-9A8A-60C3494804C0.jpeg

 

I have smart wifi enabled. I am trying to disable this but the “disable” button is greyed out & is not letting me select. I have the Hub 4. Cannot connect my amazon firestick to the network, and after some digging around have found that disabling smart wifi (channel optimization) could work. Any help is much appreciated 

0 Kudos
Reply
gary_dexter
  • 28.91K
  • 1.77K
  • 3.78K
Alessandro Volta
178 Views
Message 2 of 6
Flag for a moderator

Re: How to disable smart wifi?

on ‎27-01-2021 10:56

Rename the 2.4Ghz and 5Ghz SSID's to something different

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Usaydlatif96
  • 3
  • 0
  • 0
Tuning in
139 Views
Message 3 of 6
Flag for a moderator

Re: How to disable smart wifi?

on ‎28-01-2021 01:01

Tried this, still does not let me disable smart wifi

0 Kudos
Reply
g0akc
  • 575
  • 59
  • 119
Rising star
120 Views
Message 4 of 6
Flag for a moderator

Re: How to disable smart wifi?

on ‎28-01-2021 09:03

@Usaydlatif96 wrote:

Tried this, still does not let me disable smart wifi

But it's let you select 'manual' channel selection....

If you reselect 'Auto' for each of the bands does it let you click disable then?

Bug?  Reboot the hub?

------------------------------------------------------------------------------------------------------------------------------
I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
0 Kudos
Reply
Usaydlatif96
  • 3
  • 0
  • 0
Tuning in
95 Views
Message 5 of 6
Flag for a moderator

Re: How to disable smart wifi?

a month ago

Neither worked.. changed channels back to auto & rebooted, still same

0 Kudos
Reply
legacy1
  • 15.42K
  • 662
  • 1.51K
Alessandro Volta
86 Views
Message 6 of 6
Flag for a moderator

Re: How to disable smart wifi?

a month ago - last edited a month ago

Maybe VM pushed a firmware update that you shall have it on!

Try a reset?

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

0 Kudos
Reply

Digital life blog

News

Help videos

Help forum