Hi Scott-C,
Thank you for your post and welcome to the forums.
I apologise for the delay in response. As you can appreciate myself and other community users can only help diagnose the problem with the information you provide, in this case I would need you to expand on what is going on please?
Cheers.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk