on 29-06-2020 12:44
I have c. 50 devices (mix of smart bulbs, Alexas, smart plugs, iPads, computers, etc) and I can no longer add additional smart home devices via either the Virgin Media router or an Airport Express Base Station (1st Generation) + two further Airport Express devices on a separate home network but connected via Ethernet to the Virgin hub.
Is there a maximum number of devices allowed on Virgin's Hub 3 including those connected in addition and presumably cumulatively via a connected separate wifi network as indicated above?
Thank you for any assistance offered!
on 31-08-2021 17:28
on 31-08-2021 17:33
31-08-2021 17:48 - edited 31-08-2021 18:03
has your pc got onboard ethernet and a pcie card?
The upgrade that virgin has done will not cause your problem.
if the pc is getting 10/10 still after uninstall/reinstall you have a problem.
if the laptop is still connecting at 85 on the long cable your issue is with the pc / network card.
the only other thing i can reccumend is safemode with networking
https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8...
if the speed is still 10/10 -> then for testing purposes buy somthing cheap like this to bypass your ethernet card - this should achive close to your 350.
https://www.amazon.co.uk/Network-Adapter-Syncwire-Gigabit-Ethernet/dp/B074CDL78M
31-08-2021 20:06 - edited 31-08-2021 20:07
just seems odd that the day I get upgraded is the day my wired connection drops
01-09-2021 09:41 - edited 01-09-2021 09:51
these things do happen, got to be patient with troubleshooting.
the little dongle i provided will bypass the ethernet card and should give close to your 350 connection on any device you connect it to and for £10 cant complain.
just an heads up for virgin to give any of the answers above they will want you to join there gadget suppport which costs £60.
https://www.virginmedia.com/help/gadget-rescue
isit still only your pc failing to achieve anything above 10? the hub cant be at fault if everything else is working normal.
on 03-09-2021 17:51
on 03-09-2021 18:21
I plugged a wireless adaptor in. I'm still only getting 20mbps cos the wireless from the router can't cover the house but it'll do until sky can replace the system sometime next month. I'm not staying with VM and paying over £1000 a year when they can't keep their products working and offer no support when they fail.
Thanks for your help guys, but this is down to VM and they're not interested in fixing it.
on 03-09-2021 19:04
@adrianjacobs I’m sorry but you absolutely cannot conclude that this is a VM problem, you have yourself said that if you connect an old laptop to the cable then you get 85 Mb/s which means that the VM hub and cable can support faster than the 10 you are getting on the PC. Whats’s limiting the laptop is almost certainly that it only has a 100 Mb/s Ethernet card in it.
So why can the laptop get 85 but your PC only get 10? The PC’s card has decided to negotiate speeds of no more than 10 Mb/s.
The most likely explanation is that the network card in the PC has died.
on 03-09-2021 19:22
OK, let's recap.
Over the previous 6 months I was being plagued by dropouts.
At about the 5th time of calling because of the constant, intermittent drop outs, I was told by VM that my 100mbps kept failing because I was using more than 8 devices connected at the same time. Turned out to be an outright lie.
I was sold an upgrade at additional cost, and assured it would have no effect other than to increase my speeds and stop the dropouts. The same moment that the upgrade was implemented, my pc speed dropped from 100mbps to less than 10.
The engineer subsequently sent out to resolve any issues and to thoroughly check out my system was "not trained on cables" and couldn't check that side of the system out.
There are other companies out there that will take my £1000 a year and will, hopefully, offer a decent service (and Sky Atlantic. I'll give them a try.
on 03-09-2021 20:01