@jj74 wrote:
Happy to talk to someone from Virgin media , but ignoring your dripping sarcasm I've already spent 3-4 hours on hold listening to awful hold music and waiting for an online chat support. I wouldn't mind so much but my bill has been automatically been raised. It's not too much to ask to actually talk to someone is it?
Yes I am trying to find out what is the cause of continuous harassing emails and letters that poorly describe a problem no one at VM can give details on.
I'm sorry if you thought I was being sarcastic. I was offering support - but you have to realise this is a Community Help and support Forum - first responses often come from ordinary users with Virgin Media jumping in if a solution can't be found, or the problem requires their intervention.
I don't think I've ever been on hold for four hours straight, however my personal opinion is first line support probably won't have any idea and will end up referring you to gadget rescue 😞 Who if what I've seen on Youtube is anything to go by aren't clued up any better.
Now if you'd like we'll step back and wait for the Forum Team to jump in. However if you want to tell us what was in the letters, we can try and help.
Tim
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks