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How do you speak to someone

My service is abysmal and nowhere near what i'm paying for during the day. Tried calling the helpline but useless - they say there's an hour wait to speak to someone and direct to text help.

That is also pointless - the link doesn't put you in touch with anyone it just sends you to an idiots troubleshooting guide.

How do I get to speak to an actual technician that can explain to me why Virgin's service is so dreadful?

 

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Alessandro Volta
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Re: How do you speak to someone

What’s the problem at hand?


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Alessandro Volta
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Re: How do you speak to someone

Can you explain the problem[s] that you are having and we will try to help.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

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