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Message 21 of 28
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Re: How do i contact Virgin media?

Monday morning and down AGAIN! no text from virgin to set up this new hub ibe been sent, despite me pming Rich.

 

Honestly guys, the service is pitiful. 

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Alessandro Volta
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Message 22 of 28
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Re: How do i contact Virgin media?

Is the new hub plugged in?


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Message 23 of 28
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Re: How do i contact Virgin media?

No, says I need to reply 'GO' to the text virgin havent sent me, before I do anything else.

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Message 24 of 28
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Re: How do i contact Virgin media?

I would like virgin to pay for the bolt on I'm going to have to buy today for my mobile. (92 meg of 8gig limit left) I've had to.use 4g too many times this month because of these outages, it's not acceptable. Can someone please arrange for me to be compensated... 

Wifi STILL down by the way

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Message 25 of 28
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Re: How do i contact Virgin media?

Hi Bunchofjokers83,

 

I've had a look and can see that the Hub was automatically activated and I can see it successfully on. I can also confirm that there are no errors or anything out of the ordinary that I can see.  Please make sure that you have set up your WiFi network and monitor your connection for both WiFi and wired connection using an ethernet cable. 

 

Please also see the following link on help with improving your broadband.

 

Regards,

 

Lisa

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Alessandro Volta
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Message 26 of 28
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Re: How do i contact Virgin media?


@Bunchofjokers83 wrote:

No, says I need to reply 'GO' to the text virgin havent sent me, before I do anything else.


Well plugging in the hub is a good start...


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Message 27 of 28
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Re: How do i contact Virgin media?

Haha, funny arent you Gary. Wouldve plugged it in but instructions specifically said need to wait for a text before plugging in. Also PM'd Rich over the weekend, who is support for virgin in this thread and he said nothing about plugging it in before you get a text (which I hadnt and still havent got) - Good comms guys well done. 

Anyway I've sorted it out myself by ringing automated line and getting a signal sent. 

Can someone please advise how I request money off bill as I'm not happy with the service or comms on here.

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Alessandro Volta
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Message 28 of 28
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Re: How do i contact Virgin media?

Phone up and speak to customer service.

Billing requests can't be handled via the forum

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