Menu
Reply
Highlighted
  • 13
  • 0
  • 3
Tuning in
519 Views
Message 1 of 28
Flag for a moderator

How do i contact Virgin media?

I want to make a complaint about broadband going down far too regularly (area 22). I'm looking to be compensated as had to top up my phone with data and supposed to be working from home too.

How do I do this? The website is appalling - is there no email?

0 Kudos
Reply
Highlighted
  • 53
  • 11
  • 10
Forum Team (Retired)
Forum Team (Retired)
517 Views
Message 2 of 28
Flag for a moderator

Re: How do i contact Virgin media?

so sorry to hear, there should be a contact number for customers on main VM website


If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

Jordan

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 3
Tuning in
512 Views
Message 3 of 28
Flag for a moderator

Re: How do i contact Virgin media?

Can you post the number here please 

0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 3
Tuning in
502 Views
Message 4 of 28
Flag for a moderator

Re: How do i contact Virgin media?

Cant find the number on the website - it says the call centres are closed anyway. Would have been helpful of you to post it tbh, seeing as this is meant to be the 'community'. I did get a 'first reply' badge though, oh how lovely : /

 

 

0 Kudos
Reply
Highlighted
  • 24.72K
  • 1.43K
  • 3.15K
Alessandro Volta
494 Views
Message 5 of 28
Flag for a moderator

Re: How do i contact Virgin media?

0345 454 1111

There was an outage last night though that was nationwide 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 3
Tuning in
490 Views
Message 6 of 28
Flag for a moderator

Re: How do i contact Virgin media?

Thank you for the number.

 

I'm aware of the outage, however all information I'm reading states it was fixed, but isnt for me. 

0 Kudos
Reply
Highlighted
  • 24.72K
  • 1.43K
  • 3.15K
Alessandro Volta
484 Views
Message 7 of 28
Flag for a moderator

Re: How do i contact Virgin media?

Some more info might help.

Whats happening with your connection?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 53
  • 11
  • 10
Forum Team (Retired)
Forum Team (Retired)
478 Views
Message 8 of 28
Flag for a moderator

Re: How do i contact Virgin media?

150 / 0345 454 1111

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

Jordan

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 3
Tuning in
462 Views
Message 9 of 28
Flag for a moderator

Re: How do i contact Virgin media?

Hi, it intermittently drops off. The issue is becoming more regular and drops off for longer.

0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 3
Tuning in
447 Views
Message 10 of 28
Flag for a moderator

Re: How do i contact Virgin media?

How do I make a complaint?

0 Kudos
Reply