on 08-06-2023 11:51
I am a Volt customer. I have two black spots, one being my home office which is really problematic. I have used the connect app to check for black spots and it shows wifi is poor in these two areas. How can I order a wifi pod and is there an additional charge???
many thanks
on 08-06-2023 12:15
Sorry to see you are having problems ordering the wifi pods. VM will only send out one at a time, and there must be at least 7 days before ordering each one. It's up to three in total depending upon coverage.
They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month.
I hope the following helps. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)
The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one
Following that if you need additional pods you can order them by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?