Virgin Media Community

[J1882]

The wifi signal is sketchy at best in parts of my house, I need a stronger signal for work calls etc. It would appear from my research Wifi Pods could be the way forward.

Simple question how do I order them? 

Thanks!

[jbrennand · Accepted solution]

See this
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VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max see.-

https://www.virginmedia.com/wifi-max & https://www.virginmedia.com/broadband/intelligent-wifi 

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[Natalie_L]

Hi J1882, 

Thank you for posting to us here on the Community. 

I am sorry to hear you are experiencing issues with the WiFi signal in your home, we will be able to help. 

I would like to place the order for you so I am going to pop you over a private message to take a few more details. This will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Paul_DN]

Hi J1882,

Thank you for joining us in a private chat and for clearing security, as requested your Pod has now been cancelled, as discussed in regards to improving your WiFi other than the Pods, there are some great Hints Tip and general WiFi support here including our Connect App, with this you can diagnose and fix most WiFi issues. 

If you do need any further support around this or anything else, please do not hesitate to reach back out.

Regards

Paul.