Hi Catherine941
Sorry to see you are having problems ordering the wifi pods.
They are free since you are on a Volt pcakage.
You need to use the Connect app to scan the wifi speeds. You need to perform the Home Scan in the area where the signal is low(est) The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.
If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.
The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app.
- Tap Start the scan
- Then Start the scan again
- While connect to WiFi, Tap I’m ready
- Wait 2 mintues for Scan
- Scan complete, Tap continue
- Tap Add a room, Tap the room you're in
- Start the Scan (do this in every room)
- Scan complete
- Tap Optimise WiFi now if an option
- If so, Tap Optimise
- Optimisation complete, Tap Rescan room, Tap Start Scan
- Tap Order a WiFi Booster if an option
If that doesn't work you can call 0800 064 3850 to order the first one
VM will only send out one at a time, and there must be at least 7 days before ordering each one. It's up to three in total depending upon coverage.
Following that if you need additional pods you can order them by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?
How do I get a second or third WiFi Pod?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
DaveI don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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