on 06-07-2023 14:53
I have had issues in one room for so long, we had an engineer out who said we need a booster but he was unable to provide it. They say I need to run a test through the app but the app doesn’t let me as I can’t get connected to WiFi in that room! Does anyone know how I can get a booster? I am a volt member.
on 06-07-2023 21:02
Hi Catherine941
Sorry to see you are having problems ordering the wifi pods.
They are free since you are on a Volt pcakage.
You need to use the Connect app to scan the wifi speeds. You need to perform the Home Scan in the area where the signal is low(est) The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.
If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.
The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one
VM will only send out one at a time, and there must be at least 7 days before ordering each one. It's up to three in total depending upon coverage.
Following that if you need additional pods you can order them by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?