I have a black spot on my Wi Fi and need to order a booster, but when I go through the Virgin app, it takes me to the point where I am being asked to commit to a contract. The app goes on to tell me to phone the help line if there are any unexpeted amounts of money shown that I am being asked to commit to (I have only just signed a contract).
Ringing the help line (and using Chat) is no better than contacting SKY for help!!!
It was real easy to set up using app on phone. You set it up in room with rooter in a plug close by then when connected just unplug and move to near where you need signal boosted and plug in and it should reconnect. I put mine at top of stairs on landing and whole upstairs has a good signal now.
I have a new Virgin superhub which is dual band and plug only works with 2.4Ghz so you just have to go into superhub router page and separate the two bands so it can find the 2.4Ghz otherwise if you have a superhub and are unsure how to set the two bands then get a dual band extender. It shows on the page I have given link to just further down but they cost a little more but not expensive.
If the scan finds a blackspot, you can order a WiFi Booster, at no extra monthly cost for Virgin Fibre customers with Full House TV or VIP package (as advertised)
Were you able to uninstall and reinstall the app? Are you still getting the message that you are going to have a contract after ordering a booster? If that doesn't resolved, you can also order a booster on our web chat team. We just need to confirm some details first. We can do this via online chat.