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Alexandra3
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How do I book an engineer

Hi there

Does everyone know how to book an engineer?? No Internet, no phone... How to do it online?

Thx

jpeg1
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Re: How do I book an engineer

If you don't have a Virgin phone line you can call from any phone on 0345 454 1111 to report a fault.

Or you can wait on here for a member of forum staff to see this - that may take a while.

They will want to do a remote test of your lines before deciding to send an engineer.

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Natalie_L
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Re: How do I book an engineer

Hi Alexandra3, 

 

Welcome to the Community! 

 

I am sorry to hear you were having some problems with the service and where to report this. 

 

I have had a check on your account and can see an engineer has been out to you.  How are things since then?

 

If you are experiencing further issues please let me know and I will be happy to help 🙂 

 

Thanks, 

 

 

Nat
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joelow1983
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Message 4 of 32
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Re: How do I book an engineer

Can I book an engineer please? Can’t get through to anyone.

Daddythomas
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Re: How do I book an engineer

I need to book an engineer as i have a cut cable in front garden - i’ve tried calling for over 1hr / no joy !!

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gary_dexter
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Re: How do I book an engineer


@Daddythomas wrote:

I need to book an engineer as i have a cut cable in front garden - i’ve tried calling for over 1hr / no joy !!


You already have a thread in another part of the forum. Please keep to the one post. 


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PhilipAustin
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Re: How do I book an engineer

Can I book an engineer too please? I’ve not had broadband access for over a day now and have not been able to get through on the support line or texts. Not sure if this is the right place to post account details, but have them if required.

Thanks.

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gary_dexter
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Re: How do I book an engineer


@PhilipAustin wrote:

Can I book an engineer too please? I’ve not had broadband access for over a day now and have not been able to get through on the support line or texts. Not sure if this is the right place to post account details, but have them if required.

Thanks.


Please start your own thread 


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Flookylooky
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Message 9 of 32
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Re: How do I book an engineer

Nat I have an intermittent Broadband issue, as stated by a check that Virgin did. They said monitor for 24 hours then book an engineer!!!  How is this done please?

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mmartin37
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Message 10 of 32
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Re: How do I book an engineer

Could I book an engineer as well? My internet has went off and constantly getting flashing green lights on my hub 3. Tried rebooting and resetting the hun but have had no joy.

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