As well as trying the “check service,” Area status webpage" (link at top right of this forum - which wasnt working earlier today!), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Welcome to our Community and thanks so much for your first post - I was sorry to understand that you;ve been having some service issues and have had issues contacting us to report them and get them checked out.
I have been able to locate your account and can see that you have since managed to chat with us - we have sent you a replacement hub and also you have had a technician visit. All seems to be looking ok from here since the visit so I do hope that all is well at home?
I see that it's been around 5 days since the hub was last rebooted - we have no known area issues and no errors showing from this end. All signal levels are where they should be. If you're still having issues, please do get back in touch.
If you (or anyone reading this thread!) ever needs to contact us, you can do so on 150/03454541111 or you can pop us a text on 07533051809