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How can I get a signal booster?

I moved house in April and I've never been able to use my office as an office because the signal is rubbish.  I get that service is stretched because of covid, so I've tried to be patient and do what I can to sort it but I'm not getting anywhere and my patience is running thin. 

I downloaded the connect App and that told me I need to get a signal booster (And that it would be free), but then it won't let me order a signal booster because the link is broken.  I've tried it time and time again since moving but it still won't' let me order one.

So I've tried to get hold of someone but I'm kept waiting for so long that the battery on my home phone won't outlast the queue.

I've sent messages and complaints but I don't feel like I'm getting anywhere, so I turn to the forum.

Any ideas?

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Alessandro Volta
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Message 2 of 5
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Re: How can I get a signal booster?

Unless you are on the 1 Gig / Hub 4 service the VM Boosters cost £3 / month.

You would be a lot better off getting your own more powerful third party Router or Mesh System.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Forum Team
Forum Team
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Re: How can I get a signal booster?

Hi Kamcgeehan, 

 

Thank you for posting to the Community and our apologies for the delay in response. 

 

We can arrange for the booster pack to be order but as MikeRobbo has stated, there may be a charge applicable. 

For more information regarding the boosters and how they work please click here

 

Please let us know if you require further assistance. 

 

Thanks 

 

Nat
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Very Insightful Person
Very Insightful Person
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Message 4 of 5
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Re: How can I get a signal booster?

If they are £3/month dont get them - use that money to get a decent Mesh system that will be yours to keep forever.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 5 of 5
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Re: How can I get a signal booster?

I've sorted a mesh out. 

Cheers everyone

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