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How can I get a booster

Already regretting switching to Virgin last week. Tried for 3 days to contact customer service, wasted so much time, really fed up.

Signal very poor upstairs, need a booster. Connect app doesn’t work, so how am I supposed to get hold of one? Please some one help me!

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Re: How can I get a booster


@Julia1965 wrote:

Already regretting switching to Virgin last week. Tried for 3 days to contact customer service, wasted so much time, really fed up.

Signal very poor upstairs, need a booster. Connect app doesn’t work, so how am I supposed to get hold of one? Please some one help me!


What package are you on?

The boosters are only free on the 1Gbps package so you may be better off buying your own, rather than £3/month extra.

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Re: How can I get a booster

If the connect App doesnt work... does that mean you have a Hub4? In which case they are free so worth a go.

Call in for them - or see if you can order on your online account

If they dont sort it - come back here for more advice

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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