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rosebye
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How can I contact Virgin support via chat because by phone is down?

My internet drops every 8-10 minutes for the last 48 hours. As my house phone is Virgin this also drops. As my mobile uses wifi connection (3g only in the house) that also drops. This means I cannot stay connected long enough on a call to get any help (I have called the support line 3 times) 

How can I contact a Virgin tech support person via chat or email please??? Urgently need help as I cannot work with this issue going on 

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gary_dexter
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Alessandro Volta
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Re: How can I contact Virgin support via chat because by phone is down?

Turn the WiFi off on your phone so you're not using WiFi calling?

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rosebye
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Re: How can I contact Virgin support via chat because by phone is down?

hi, 

with 3G that means my phone has no signal. Also the landline (virgin) drops off so this is why I need some help via Chat functions or emails 🙂 

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gary_dexter
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Alessandro Volta
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Message 4 of 6
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Re: How can I contact Virgin support via chat because by phone is down?

There isn't one - not email anyway.

There was a chat system but I don't know if they are still using it.

You can SMS message though, or wait for a forum rep to reply here in 5-10 days

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rosebye
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Re: How can I contact Virgin support via chat because by phone is down?

thanks! 
What number is the SMS number please? 

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John_GS
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Re: How can I contact Virgin support via chat because by phone is down?

Hi rosebye

 

Thanks for posting and welcome to the community. 

 

I'm really sorry to hear of the broadband issues you've had. I've checked the system today and can see you've spoke to the team since posting. 

 

I can see it's a repull needed as the wiring is damaged and has been booked in for you.

 

Let us know how the visit goes.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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