I have a Hub 3.0 with both wired and wireless devices attached. From yesterday evening the internet/network connection to all devices has been dropping sporadically with intervals in between incidents varying from 1 minute to 30 minutes. The network is typically down for around a minute for both wired and wireless. Devices affected:
a) My wired work laptop drops connection to Microsoft Teams and my work VPN and internet stops working b) my wife's PC which is connected via WiFi, looses internet and also drops connection to a local NAS which has a wired connection c) Wireless Amazon Fire Stick looses connection. So in short it appears that the whole network goes down then reappears a short time afterwards. I suspect this is a fault with the Hub 3.0 as everything is routed via it.
I have restarted the Hub multiple times and performed a factory reset on it but no luck. I suspect there is a hardware fault with the Hub as I have performed the online test for the internet connection and no issues are reported.
Can you set up a Broadband Quality Monitor (BQM) atthinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK - you can post the link straight away.
It isn't really developed enough yet to get any kind of trend showing.
What I would do is a reboot at 22:00. That will show as a full height red band a couple of minutes wide, you then know that anything red after that is nothing you have done then leave overnight. The reboot will show on the live graph until 10:00 tomorrow.
This is my >> BQM << the reds are reboots done using the HUB GUI to wind my son up.
Best thing is, I have a BT backup line that he doesn't know about so I will set the Hub to reboot, switch over to the BT line, he will come in and ask if the internet is down. I show him that I have a connection. He will storm off muttering and swearing then will spend an hour checking his ethernet connection and PC so I will do it again.
I don't know how much longer I can keep a straight face.