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alunjones68
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Hotspots

73E45A1F-3AE7-4EB0-B7C3-DCF70B15643C.png

 

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Re: Hotspots

Hello alunjones68, 

 

Sorry that you were having some issues on Friday - are you still having difficulties today? 

Katie - Forum Team


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alunjones68
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Re: Hotspots

It’s still the same cannot sign in to virgin media hotspot it keeps coming up network unavailable or incorrect password I might as well go back to sky and Easter Wi-Fi call the cloud works
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Re: Hotspots

Hi alunjones68,

 

Sorry to see you've been having issues connecting to the VM Hotspots.

 

Do you have access to the VM Connect application? I'm curious to see if you would be able to connect to a Wi-Fi hotspot via this method as appose to trying to do this through the website

 

Can you please turn on Flight / Airplane Mode on their device, wait 10 seconds, and then turn Flight / Airplane Mode off again. Then try the SIM authentication again?

 

Could you also advise me on how long you've been a Virgin Media customer for and confirm if you;re using Virgin Mobile services?

 

Kindest regards,

 

David_Bn

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alunjones68
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Re: Hotspots

Of an EE customer of virgin media customer I do not have a virgin mobile so you pay the best people for the Mac being a virgin mobile customer name

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Re: Hotspots

Have you been able to follow the steps on the error message to enable the cookies on your device? 

 

Thanks

Steven_L

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