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collabro1984
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Hot spot connectivity

Hi all I'm a little confused as to how I properly set up the my virgin media connect app so I can use the WiFi hot spots I've logged in I am told it will automatically connect to them but it isn't and it is saying they are all encrypted networks does anybody have a clue how to resolve this issue 

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Forum Team
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Re: Hot spot connectivity

Hello collabro1984,

 

Welcome to our Community Forum and thanks for posting.

 

I've had a look at your details and can see that you're not yet installed with our services. Are you trying to use the Connect App at a different address with Virgin Media services?

 

For help with our Connect App, please see this page    just in case, our Connect App works with the Hub 3 and not older Hubs.

 

 

 

Thanks,

 

Lisa

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collabro1984
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Re: Hot spot connectivity

Hi Lisa. 

Yes I am tryi G to use the connect app for this service I hope I can use the services, I'm not yet installed but hopi G to be soon 

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Very Insightful Person
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Re: Hot spot connectivity

If you are not installed your account is not active, so you are not yet a paying customer on the system & hence cannot use what is part of your package.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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