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Blakeich
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Hot spot Connections will not connect

I have virgin media connect installed onto my phone and no matter how close i am to the little red dots, it says move closer and it will automatically connect. However, it never does, even when I am opposite the hub in the same room? How close do you have to be and why isnt it connecting 

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Paulina_Z
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Re: Hot spot Connections will not connect

Hi @Blakeich,

 

Thank you for your post and we're sorry to hear that you're experiencing some issues with the Connect App.

 

Would you be able to let me know if uninstalling the app on your device and re-installing has helped the issue?

 

Are you able to try the Connect App on another device to see if that will help you.

 

Please keep us updated on this, so we can help further.

 

Thanks,

Paulina_Z
Forum Team



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