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Horrendous Virgin Media Broadband

AlanTodd
Joining in

DO NOT JOIN THIEVING VIRGIN MEDIA.
I have been with virgin media over 10 years and I have had an intermittent fault for almost a year with my broadband service that results in internet downtime and connection problems.
Petty virgin media refuses to change my 5 year old router which they constantly tell me to reboot everytime I call you to report the fault.
Their customer service are not helpful and slow to reply or act on problems on your service. You can't speak to anyone in person as all communication with virgin technical team is done via text messaging.
YOU HAVE BEEN WARNED, SAY AWAY FROM THE CRAPPY BROADBAND SERVICE FROM VIRGIN MEDIA

2 REPLIES 2

goslow
Alessandro Volta

Have you run a BQM to track the disconnections to evidence the problem?

https://www.thinkbroadband.com/broadband/monitoring/quality

Posting your network logs from the VM hub as well as upstream and downstream power levels may also generate further comments and advice from forum members.

Finally had my 5 year old router hub 3 replaced this morning with a brand new like for like hub 3 router. Now I can connect to WiFi all over the house and also now in my back garden. The signal from the new router so far seems strong and stable and it delivers the correct constant speed now.

Fingers crossed it is as I thought that the old router which needed to be constantly reset seems to have been the reason why the internet kept dropping out and the connectivity had such a poor distance range.

Such a shamed it took day after day and hours and hours of begging virgin for a new replacement router for my internet to become stable again. It would have saved everyone's time and reduced everyone's stress if Virgin media just changed the router at the earliest opportunity instead of acting like a mean cheap-skate as if replacing a faulty would cause their share prices to tumble. 🤷