Virgin Media Community

[big_bri]

Using the home scan function on the connect app, it never works. I get the oops message every time  any one else have this and know how to fix  

[Portery]

Try using this link if the app does not work https://www.samknows.com/realspeed/  

here are some tips I used and it managed to work but also check u have the latest version. When you try any below make sure you are near the hub and you are connected to the network.

1)If you reboot ur hub by a pinhole reset and then try the connect app.  
2)clear the cache and data on the app on ur device and give it a try again.
3)delete app and reinstall