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Mags560
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Message 1 of 11
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Home working connection

System repeatedly logs out/shutdown 

Service status for hub 3 shows connected & using ethernet cable

No issues 

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lotharmat
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Message 2 of 11
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Re: Home working connection

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



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Hub 3 - Modem Mode - TP-Link Archer C7

Mags560
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Message 3 of 11
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Re: Home working connection

Lotharmat 

Brilliant 

Thank you for this

Mags

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lotharmat
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Message 4 of 11
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Re: Home working connection

You are very welcome! - Let's see what the stats show!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Kath_F
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Message 5 of 11
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Re: Home working connection

Hi Mags560, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with your connection. Checking the stats at this end, the connection is looking good. All power levels and signals are in the optimal range and there is no congestion or issues present on the cable you are connected to either. The WiFi side of the network is also looking good with no coverage issues. 

I can see the Hub has been online for 3 days but before that you went through some diagnostics using our online help. How have things been since then? 

Are you still having an issue with your connection? Pop back and let us know.

Thanks,

Kath_F
Forum Team



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Mags560
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Message 6 of 11
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Re: Home working connection

Hi guys.

Great info. Yes same issues occurring albeit not as much downtime. My home working system logging me off. Issue has been raised internally with business I.T. services.

As I have checked service status on Virgin Connect App & no issues.

Mags

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Kath_F
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Message 7 of 11
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Re: Home working connection

Thanks for coming back to us on this one Mags560. 

Do you have this issue across all devices or is it only with your home working system then? 

Thanks,

Kath_F
Forum Team



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Mags560
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Message 8 of 11
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Re: Home working connection

Tends only to be on home working connection

Firestick no issues

Mobile very little issues. Nothing concerning.

No other devices 

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Lee_R
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Message 9 of 11
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Re: Home working connection

Thanks for getting back to us @Mags560

I can only speculate, but it sounds like something is not agreeing (for want of a better word) with your work VPN.  Can I ask if you only have the option to connect to your work device, wirelessly?

Regards


Lee_R

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Mags560
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Message 10 of 11
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Re: Home working connection

Hi lee

Yes. Only using Homeworking remote access. No other devices available to test.

Firestick no issues

Mobile very little

Thanks 

Mags

 

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