Past two days I had issues with the internet connection via Virgin Home Hub 3. Each time the internet connection dropped, the router also blocked WiFi access to my home network. Not something I would expect.
I would expect that my home network still be functioning and accessible regardless of the state of the internet connection.
Is anyone able to offer a suggestion to prevent this from happening in the future other than re-wiring the home network with a different WiFi hub.
Hub 3.0 device informationThe information below shows current status of this Hub 3.0.
Standard specification compliant
: DOCSIS 3.0
Cable MAC address
Cable modem serial number
System up time
: 0 days 23h:32m:5s
WAN IP settings
Your current Hub 3.0 internet settings are displayed below
The Hub3 is an underpowered device, so when it loses the connection to the VM CMTS equipment at the other end of your cable it goes into a retry loop. Most of the CPU is busy trying to reestablish the connection and other services, WiFi/network switch suffer.
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Thank you for your post and welcome to our community forums. We're here to help.
I'm very sorry to hear that you've been having some issues with your connection recently. How regularly are you experiencing the drops that you're referring to? If the problem is ongoing today, have you checked our Service Status page to ensure there are no known area impacting faults being reported there?