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Home Router on but not visible to devices

Virgin media tests say everything ok. Cannot access wifi, router not visible on any device.

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Superfast
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Re: Home Router on but not visible to devices

can you elaborate when you say "not visible on any device".

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Re: Home Router on but not visible to devices

The router isn't listed on my Wi-Fi list of devices available and none of my internet devices can access the internet apart from using mobile data on my mobile phone.

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Alessandro Volta
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Re: Home Router on but not visible to devices

Factory reset the hub


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Re: Home Router on but not visible to devices

Hey Robbo57,

 

Welcome to the Community Forums - many apologies for our delayed response and to hear you weren't able to find your router on any of your device's network lists.

 

Can you let us know if this is still an issue for you? I would agree with Gary that a factory reset would most likely fix the issue if you haven't tried that already.

 

Let us know.

 

Beth

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