on 06-12-2022 12:15
Hi everyone
Virginmedia recently upgraded our broadband and now my Hive hub can't connect to the Hive servers.
Has Virgin changed the firewall settings or something else? The Hive hub seems to be working correctly and Hive suggested I called Virgin...
Thanks
Answered! Go to Answer
on 06-12-2022 13:18
on 06-12-2022 13:18
on 06-12-2022 13:55
Thanks John that has fixed it. I had tried a hard reset before, but I obviously didn't do it correctly!
I now need to sort of my Hive thermostat as I had changed it to stand alone mode.
Best wishes
Linda
on 06-12-2022 14:05
To return your Hive Thermostat back to remote mode follow page 20 then page 19 from the Hive guide:
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on 06-12-2022 15:52
Thanks Ernie. All sorted now!
Linda
on 11-04-2023 08:42
I tried this but Hive Hub still not connecting to Internet
on 22-07-2023 18:22
Iv just got the hub 5 and my hive hub won't connect any help iv done reset changed WiFi name to my old hub 3
on 24-07-2023 16:37
Hey @Scott841,
Sorry to hear you have been having this issue, did you follow the advice provided previously on this post? If so was that unable to correct your issue? If so can you confirm the type of Hive Hub you have?
Joe