Since having the VM router hub 3, I've been unable to connect my Hive hub nano. I've tried all the troubleshooting suggestions on Hive's website, none of which work. I've also phoned them, online chatted to them and getting nowhere. I've been waiting over two weeks for someone in their second-line team to phone me (awful customer service). Has anyone else had this problem with VM router and Hive Hub 3? I'm now wondering whether it's the router and not the Hub because it was working okay before I got the Hub 3.
I've tried what you said and it doesn't work I'm afraid. I have however, noticed that the ethernet connection is showing as 'no ethernet connected devices'. I've tried a different ethernet cable and port and still it doesn't work. Any advice on this please?