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Hive Hub & Hub 5

Tuning in

My hive hub has worked for 2 years no problem with Hub 3.0. I received a new hub, the 5, and the hive will no longer connect to the Hub Server.  I have it plugged into the 2.5gpbs ethernet port.

I have unplugged it, rebooted the router etc, no success. Tried a different ethernet cable, nothing.

I have spent hours on the 'chat' with Hive, with no success. As a note, i have BT Whole Home disc connected to the Hub 5, nothing else.

Any ideas ?



log into the hub and click on 'Configure your wifi network' then 

Your current WiFi Network Name is: ************  Change
Click Change