My hive hub has worked for 2 years no problem with Hub 3.0. I received a new hub, the 5, and the hive will no longer connect to the Hub Server. I have it plugged into the 2.5gpbs ethernet port.
I have unplugged it, rebooted the router etc, no success. Tried a different ethernet cable, nothing.
I have spent hours on the 'chat' with Hive, with no success. As a note, i have BT Whole Home disc connected to the Hub 5, nothing else.
Any ideas ?
Hey BACARDIMAN, thank you for reaching out and I am sorry you are having some issues with your Hive equipment.
Unfortunately, we can't guarantee our kit would work with any 3rd party equipment and when it does we can't promise it would work 100%.
Has any of the advice above helped at all? Thanks
Matt - Forum Team
New around here?
Sound like the Hive doesn’t like the new Hub 5 WiFi 6 if it works via an Ethernet connection. I really wonder about the VM Wifi offerings sometimes. I use TP-Link PoE Access points and I none of my IOT has any issues. Strange….