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davidtidmarsh
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Hive App not working when connected to VM hub

I’m unable to use my Hive App when I’m connected to VM hub but works perfectly when using my phones 4G. This has been like this for approximately 3 months now. I’m using BT disc for my Wi-fi network and that also reports local network issues but everything seems to be working correctly. Any ideas what is blocking the Hive App?

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Zak_M
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Re: Hive App not working when connected to VM hub

Good morning @dacidtidmarsh. 

 

Welcome back to the forums and thank you for taking the time to post. 

 

Please could you try connecting the Hive hub to the virgin media hub via Ethernet cable and see if this improves anything? 

 

Kind regards,

Zak_M

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davidtidmarsh
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Re: Hive App not working when connected to VM hub

It’s only got an Ethernet connection, I’m puzzled to what the app is trying to connect to. If it’s my hive hub why does it allow an external connection via phone network-internet-VM hub? But when I’m connected to the local network via Wi-fi it fails to connect! Or is is connecting to hive server?

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legacy1
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Alessandro Volta
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Message 4 of 13
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Re: Hive App not working when connected to VM hub

Stop using the hub as a router mode and get a wired router to go with the BT disc and hub in modem mode

Zyxel ZyWALL 1.5 Gbps VPN Firewall Device, 2 WAN Router, load balancing, recommended for up to 10 us...

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Zak_M
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Re: Hive App not working when connected to VM hub

Thank you for coming back to me.

 

Are you able to let me know if there is anything else connected via Ethernet cable to the hub? 

 

Is your hub set to modem mode? 

 

Kind regards,

Zak_M

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davidtidmarsh
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Re: Hive App not working when connected to VM hub

I’ve got about 30 devices connected to the hub via Ethernet. The hub doesn’t work in modem mode, it just flashes red and nothing works. Tried that a few times and have to do a factory reset to get it working again. 

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legacy1
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Alessandro Volta
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Re: Hive App not working when connected to VM hub

You can't use BT disc with modem mode
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Zak_M
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Re: Hive App not working when connected to VM hub

Thank you for coming back to me. 

 

Do you have an ethernet switch then? with there only being 4 ports being on the hub?  If so, whilst it will be a pain, I am trying to establish if its an issues with the hub ports, can you disconnect everything but the Ethernet connecting the VM hub to the hive.

 

Kind regards,

Zak_M

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Zak_M
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Re: Hive App not working when connected to VM hub

Thanks' for letting me know @legacy1 

 

Every day is a school day. 

 

Kind regards,

Zak_M

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davidtidmarsh
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Message 10 of 13
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Re: Hive App not working when connected to VM hub

I’ve disconnected everything and plugged hive in directly into my hub. Still doesn’t work if I try via Wi-fi on the hub Wi-fi/hub/hive. But again continues to work if I go via phones 4G/internet/hub/hive 

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