Virgin Media Community

[cornisho]

Hi,

So I have a Hitron Box which is connected via a coxial cable to the house. However, the wifi isn't great at transmitting and I need to connect via an ethernet cable to complete WFH calls. However, the only coxial cable is downstairs and not a place I can work, so I can't connect to the Hitron via the ethernet cable.

When I unplug the coxial, connecting via ethernet doesn't work.

Do I need a separate box which I can connect and have in my office and then connect via Ethernet? I'm unsure of a way around this?

[Bemak187 · Accepted solution]

Your Hitron needs to be connected to coax as that is how the virgin services are delivered.  Your options are either find a way to run an ethernet cable from where you work down to the router or get in touch with virgin to come out and move the location of your coax (there will be a charge for this).

[Kath_F]

Hi cornisho, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

The Hitron is something we provide to our business customers. This forum is for Residential customers so the staff here are unable to get involved however there are users here who can provide some advice. 

To get in touch with our business teams for further help and support, their contact details are here.

Many thanks,