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THAtNewlands
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Hitron Chita regular rebooting.

Hi all, 

I have had Virgin Business broadband installed on the 17th of December and from the offset had issues with the router completely rebooting itself approximately every 2 hours leaving us without internet and phone lines for roughly 5 to 10 minutes at a time.  I contacted  technical support who blamed our 2 hardwired network printers and suggested I contacted Xerox, reluctantly I disconnected the printers and it still rebooted.  I phoned back and they told me they "boosted" the signal and to wait a few hours, again this felt like I was being fobbed off.  After phoning again and moaning they organised an engineer to come out. He came out on the 24th and tested the line quality etc and stated that everything connection wise was perfect so concluded I had faulty hardware so changed the router for another Hitron Chita.  Unfortunately we are still experiencing exactly the same problem which is a major headache - not so much losing the internet, but losing the phones are a major inconvenience. I have created a connection monitor and uploaded the chart which has been running since this morning.Connection.png

Anyone had similar issues, or can give me any advise?

Cheers.

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gary_dexter
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Re: Hitron Chita regular rebooting.

You need to contact the business support team. This forum is for residential services. 


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THAtNewlands
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Re: Hitron Chita regular rebooting.

Is there such a thing? I phoned the business helpline and chose option 4, explained the issue to them and they transferred me to what seemed like regular support, they were clearly not very familiar with the hardware and even my modest knowledge of routers etc seemed well beyond them.

 

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Paul_DN
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Re: Hitron Chita regular rebooting.

Hi THAtNewlands,

Thank you for reaching back out to us, we would advise reaching back out to our business team either by calling or you can also reach therm Via Twitter at @VMBusinessHelp, you can also find further support around the Hiton Chita and Virgin Media Business here?

Regards

Paul.

 

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Sacchinn
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Re: Hitron Chita regular rebooting.

Hi it sounds like I’m having the same issues. I’ve had my Chita fitted in august and for the past 3 weeks I have had to reboot the router Atleast once every 12-18 hours. 
did you manage to find a fix?

Virgin media have come out 5 times and always done something different. They even changed the router. I never had this issue with my old Hitron router. 

please advise what steps you took. 

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Matthew_ML
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Re: Hitron Chita regular rebooting.

Hey Sacchinn, unfortunately we don't look after business customers through this channel.

As mentioned above I would reach out to the business team again on 0800 052 0800 or via our Twitter page @vmbusinesshelp.

Please do keep us updated on how you get on. Thanks 

Matt - Forum Team


New around here?

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