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tiltsuu
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High ping and packet loss

Hello, I am having randomly high ping and packet loss that goes up to 50-60 % and I can't do anything about that. I've been told to use PingPlotter I will upload results below. I've saved picture from app teamspeak 3 which is used to communicate how my ping and loss looked. I am using wifi booster c2600 which is connected to my PC by rj45 cable. Ping and loss is getting higher at random hours.  It is happening for few days now.                                                     internet 3 teamspeak.pnginternet teamspeak 4.pnglagi teraz.png

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DJ_Shadow1966
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Re: High ping and packet loss

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

It is very difficult to help when the screen shots are non English but can you do -

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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tiltsuu
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Re: High ping and packet loss

About BQM  I used for 3 days now and it didn't show any packet loss, whats weird I was getting like 30-40 and over 1k ping at 9pm, and I've forgot to upload stats from PingPlotter there are below. Thanks for answering

Link for my BQM 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/35ec758848b879dc3dd14a2aaa6c37351ce59524

internetv2.pnginternetv1.png

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 330750000 1.2 40 256 qam 25
2 258750000 2.2 40 256 qam 16
3 266750000 2.4 40 256 qam 17
4 274750000 2.4 40 256 qam 18
5 282750000 2.4 40 256 qam 19
6 290750000 2.2 40 256 qam 20
7 298750000 2 40 256 qam 21
8 306750000 1.7 40 256 qam 22
9 314750000 1.5 40 256 qam 23
10 322750000 1.4 40 256 qam 24
11 370750000 1 40 256 qam 26
12 378750000 1 40 256 qam 27
13 386750000 0.7 40 256 qam 28
14 394750000 1 40 256 qam 29
15 402750000 0.9 40 256 qam 30
16 410750000 1.2 40 256 qam 31
17 418750000 1 40 256 qam 32
18 426750000 1 40 256 qam 33
19 434750000 0.9 40 256 qam 34
20 442750000 1 40 256 qam 35
21 450750000 1.2 40 256 qam 36
22 458750000 1 40 256 qam 37
23 466750000 0.9 40 256 qam 38
24 474750000 0.5 40 256 qam 39


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 13 0
2 Locked 40.3 8 0
3 Locked 40.3 11 0
4 Locked 40.3 7 0
5 Locked 40.9 6 0
6 Locked 40.3 9 0
7 Locked 40.3 7 0
8 Locked 40.9 12 0
9 Locked 40.3 9 0
10 Locked 40.3 27 0
11 Locked 40.3 13 0
12 Locked 40.3 15 0
13 Locked 40.3 19 0
14 Locked 40.9 20 0
15 Locked 40.9 26 0
16 Locked 40.3 21 0
17 Locked 40.3 5 0
18 Locked 40.3 13 0
19 Locked 40.3 15 0
20 Locked 40.3 11 0
21 Locked 40.9 7 0
22 Locked 40.3 15 0
23 Locked 40.3 24 0
24 Locked 40.3 8 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53699998 45.8 5120 64 qam 13
2 25800000 44.3 5120 64 qam 12
3 32600004 45.8 5120 64 qam 11
4 39399993 45.8 5120 64 qam 10


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 2 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
ca69834ncxv9873254k;fg87d


Primary Downstream Service Flow
SFID 16574
Max Traffic Rate 117000047
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 16573
Max Traffic Rate 10500047
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort

Network Log
Time Priority Description
17/06/2021 09:28:59 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 06:27:48 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2021 21:38:18 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2021 05:04:31 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 15:52:48 notice SW download Successful - Via Config file
13/06/2021 15:50:33 notice SW Download INIT - Via Config file
01/01/1970 00:01:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2021 04:32:19 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2021 04:32:19 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 13:46:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2021 23:50:5 notice SW download Successful - Via NMS
07/06/2021 23:48:24 notice SW Download INIT - Via NMS
05/06/2021 12:48:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 04:51:10 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 04:51:10 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 05:28:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2021 16:51:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2021 16:51:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2021 12:22:8 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2021 04:51:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Serena_C
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Re: High ping and packet loss

Hi @tiltsuu

 

Welcome to our Community Help Forum 🙂

 

Thank you for making your first post rgearding the high ping and packet loss you have been experiencing, I'm sorry to hear that you are having these issues with your connection.

 

I'd like to take a look at your account and check for issues from our end. I will send you a private message now to obtain the details required to do this.

 

Please look out for the purple envelope in the top right hand corner,

 

Best wishes,

 

Serena

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