Virgin Media Community

[razna23]

Hello. For some reason in the last 7 days i have very high packet loss which leads to high latency and sometimes loss of connection. the virgin media guys came 3 days ago and change a wire what was supposedly ripped and said everything else is alright. nothing really changed. i monitored my network for the last 6 days and everything is almost the same, checked all wires, reset the vigin media modem/router, reset my own router, checked everything. can someone please help me. thank you

[AlfTupper]

My BQM is almost identical to yours. Problems started around 2 weeks ago. Based in Lowton, nr Wigan.

[lotharmat]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (you will likely need to click the 'post' button again).

[AlfTupper]

Hi lotharmat, sorry I'm new here, and I'm guessing you're looking for razna's details. Shall I create a new ticket for my issues?

Thanks.

[lotharmat]

---

@AlfTupper wrote:

Hi lotharmat, sorry I'm new here, and I'm guessing you're looking for razna's details. Shall I create a new ticket for my issues?

Thanks.

---

Please - that'd be great!

Hopefully Razna will post his/hers up on this thread!

[razna23]

Cable Modem Status Item Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	53699959	Locked
Provisioning State	Online

Network Log

Time Priority Description

08/09/2021 13:18:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 13:03:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 12:32:55	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 12:32:11	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 12:32:6	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 12:32:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 12:32:6	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 12:32:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 09:10:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2021 18:43:0	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2021 18:43:0	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 22:48:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 15:19:49	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 15:13:38	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 15:04:52	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 13:38:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2021 21:44:33	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2021 21:44:33	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2021 21:28:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[razna23]

@lotharmat

[jbrennand]

You are missing things...

____________________

Copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

[lotharmat]

Please can you post the Upstrean and downstream stats too.

Apologies John - I saw the horizontal like and just assumed Signature. My bad!

[razna23]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2.7	40	256 qam	25
2	267000000	3	40	256 qam	17
3	275000000	3	40	256 qam	18
4	283000000	2.7	40	256 qam	19
5	291000000	2.7	40	256 qam	20
6	299000000	3	40	256 qam	21
7	307000000	3	40	256 qam	22
8	315000000	3	40	256 qam	23
9	323000000	2.7	40	256 qam	24
10	339000000	2.7	40	256 qam	26
11	347000000	2.7	40	256 qam	27
12	355000000	2.5	40	256 qam	28
13	363000000	2.5	40	256 qam	29
14	371000000	2.7	40	256 qam	30
15	379000000	2.7	38	256 qam	31
16	387000000	2.7	40	256 qam	32
17	395000000	2.7	40	256 qam	33
18	403000000	2.7	40	256 qam	34
19	411000000	2.9	38	256 qam	35
20	419000000	2.7	40	256 qam	36
21	427000000	2.4	40	256 qam	37
22	435000000	2.2	40	256 qam	38
23	443000000	2.4	40	256 qam	39
24	451000000	2.2	40	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	9	0
2	Locked	40.3	5	0
3	Locked	40.9	8	0
4	Locked	40.3	14	0
5	Locked	40.3	11	0
6	Locked	40.3	10	0
7	Locked	40.9	8	0
8	Locked	40.9	5	0
9	Locked	40.3	10	0
10	Locked	40.3	9	0
11	Locked	40.3	10	0
12	Locked	40.3	7	0
13	Locked	40.3	11	0
14	Locked	40.9	7	0
15	Locked	38.9	10	0
16	Locked	40.3	7	0
17	Locked	40.3	13	0
18	Locked	40.9	6	0
19	Locked	38.9	7	0
20	Locked	40.3	11	0
21	Locked	40.3	10	0
22	Locked	40.3	24	0
23	Locked	40.3	8	0
24	Locked	40.3	4	0

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53699959	44.8	5120	64 qam	2
2	39400000	43.3	5120	64 qam	4
3	46200000	43.3	5120	64 qam	3
4	60300000	44.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0