Menu
Reply
Jongy
  • 5
  • 0
  • 0
Tuning in
111 Views
Message 1 of 4
Flag for a moderator

High latency, congestion and poor connection/gaming lag

Like a number of users I have been having big problems with an unreliable connection, drop-outs, getting kicked off zoom calls, very poor gaming performance with constant lag and high ping, and at least one gaming server disconnect each day - all despite having a 350mb connection, with speed tests usually running above 200-250mb. I have tried the online checker, hub reboots etc but the problem persists, and if anything has been getting worse over the last few months.

I have set up a BQM on thinkbroadband, which is available here:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c555ba056a7967a5a923a0f208174a19cd6b8aac

I will also post router status details below. 

Reading other posts, this seems to be some kind of congestion/oversubscription issue in my area, but what can I do about that (other than leaving virgin and going with a different ISP, which is what I think my best option is right now....)?

Thanks. 

 

0 Kudos
Reply
Jongy
  • 5
  • 0
  • 0
Tuning in
110 Views
Message 2 of 4
Flag for a moderator

Re: High latency, congestion and poor connection/gaming lag

Router status details: 

 

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

691000000

Locked

Ranged Upstream Channel (Hz)

60300000

Locked

Provisioning State

Online



 

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

691000000

3.2

38

256 qam

36

2

507000000

4.4

38

256 qam

13

3

515000000

4.8

37

256 qam

14

4

523000000

4.5

37

256 qam

15

5

531000000

4

37

256 qam

16

6

539000000

4.4

38

256 qam

17

7

547000000

3.9

37

256 qam

18

8

555000000

3.4

37

256 qam

19

9

563000000

4

38

256 qam

20

10

571000000

3.5

37

256 qam

21

11

579000000

3.7

38

256 qam

22

12

587000000

3.4

38

256 qam

23

13

595000000

3

37

256 qam

24

14

603000000

3.7

38

256 qam

25

15

611000000

3

37

256 qam

26

16

619000000

3

38

256 qam

27

17

627000000

3.2

37

256 qam

28

18

635000000

2.9

37

256 qam

29

19

643000000

2.7

37

256 qam

30

20

651000000

2.9

37

256 qam

31

21

659000000

2.7

38

256 qam

32

22

667000000

3.4

38

256 qam

33

23

675000000

2.7

37

256 qam

34

24

683000000

2.2

38

256 qam

35




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.6

179

131

2

Locked

38.6

8934

156

3

Locked

37.6

7777

213

4

Locked

37.6

8961

241

5

Locked

37.6

6622

243

6

Locked

38.6

5793

128

7

Locked

37.6

5214

229

8

Locked

37.6

4264

238

9

Locked

38.6

3261

237

10

Locked

37.6

2523

236

11

Locked

38.6

1437

227

12

Locked

38.6

1268

240

13

Locked

37.6

1281

151

14

Locked

38.6

679

150

15

Locked

37.6

725

139

16

Locked

38.6

644

229

17

Locked

37.6

447

250

18

Locked

37.6

382

240

19

Locked

37.6

442

253

20

Locked

37.6

385

243

21

Locked

38.6

366

140

22

Locked

38.9

188

241

23

Locked

37.6

298

240

24

Locked

38.6

362

248

 

 

 

0 Kudos
Reply
Jongy
  • 5
  • 0
  • 0
Tuning in
109 Views
Message 3 of 4
Flag for a moderator

Re: High latency, congestion and poor connection/gaming lag

Router status details (2)

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

60300000

40

5120

64 qam

1

2

39400000

38.5

5120

64 qam

4

3

46200000

40

5120

64 qam

3

4

53699983

40

5120

64 qam

2




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

7

0

2

ATDMA

0

0

4

0

3

ATDMA

0

0

5

0

4

ATDMA

0

0

4

0

 

 

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

A,.iyewrkldJKDHSUBsgvca69




Primary Downstream Service Flow

SFID

11652

Max Traffic Rate

402500089

Max Traffic Burst

42600

Min Traffic Rate

0




Primary Upstream Service Flow

SFID

11649

Max Traffic Rate

38500089

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

42600

Scheduling Type

BestEffort

 

 

Network Log

Time

Priority

Description

08/02/2021 17:44:59

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/02/2021 12:37:57

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/02/2021 12:37:57

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/02/2021 15:30:29

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/02/2021 14:13:11

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/02/2021 14:13:11

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/02/2021 16:02:42

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/02/2021 07:57:20

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/02/2021 07:57:20

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/02/2021 15:42:2

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/02/2021 14:30:6

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/02/2021 19:24:29

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/02/2021 04:18:34

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/02/2021 04:18:34

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/01/2021 05:27:43

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 16:18:34

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 16:18:34

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 12:35:35

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/01/2021 04:18:33

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/01/2021 04:18:33

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

0 Kudos
Reply
Andruser
  • 5.53K
  • 970
  • 2.28K
Very Insightful Person
Very Insightful Person
94 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: High latency, congestion and poor connection/gaming lag

BQM confirms your suspicions - it is over-utilisation.  And you assessment of your options is likewise correct.  You can tolerate it, and it will probably resolve when lockdown is over, or you get yourself a new ISP.  There's nothing that VM can do that would quickly resolve this.

You can complain or try and book a technician, but that's not going to result in the problem going away, because (even if VM were inclined to try), fixing over-utilisation is a long winded and complex job that requires careful planning and can be expensive. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks