on 26-08-2022 22:21
Recently my connection has been experiencing high latency and dropouts this has gotten particularly bad tonight. Recently VM text saying on the 19th Aug 22 they had planned network work and it might affect my connection. I got the text on 22nd Aug 22 saying this work was now complete but since this time my network has been having random dropouts.
I setup a BQM on the 24th to monitor this and my latency has been higher with only a little bit of packet loss. But tonight it has been frequent packet loss.
I have a Gig1 package
BQM 24th Aug 22 (ignore the big block of packet loss at the start of this graph)
BQM 25th Aug 22
BQM Tonight (26th Aug 22) (LIVE)
on 09-11-2022 09:18
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
16 | 259000000 | -1.799999 | 35.779911 | QAM256 | 16 |
1 | 139000000 | 3.200001 | 36.609653 | QAM256 | 1 |
2 | 147000000 | 2.799999 | 36.386890 | QAM256 | 2 |
3 | 155000000 | 2.400002 | 36.386890 | QAM256 | 3 |
4 | 163000000 | 1.900002 | 36.609653 | QAM256 | 4 |
5 | 171000000 | 1.400002 | 36.609653 | QAM256 | 5 |
6 | 179000000 | 1.099998 | 36.609653 | QAM256 | 6 |
7 | 187000000 | 1.099998 | 36.609653 | QAM256 | 7 |
8 | 195000000 | 0.799999 | 36.386890 | QAM256 | 8 |
9 | 203000000 | 0.599998 | 36.609653 | QAM256 | 9 |
10 | 211000000 | 0.299999 | 36.609653 | QAM256 | 10 |
11 | 219000000 | 0.200001 | 36.609653 | QAM256 | 11 |
12 | 227000000 | -0.099998 | 36.386890 | QAM256 | 12 |
13 | 235000000 | -0.500000 | 36.386890 | QAM256 | 13 |
14 | 243000000 | -1.000000 | 36.609653 | QAM256 | 14 |
15 | 251000000 | -1.400002 | 35.779911 | QAM256 | 15 |
17 | 267000000 | -2.200001 | 35.595078 | QAM256 | 17 |
18 | 275000000 | -2.099998 | 35.779911 | QAM256 | 18 |
19 | 283000000 | -2.000000 | 35.779911 | QAM256 | 19 |
20 | 291000000 | -1.500000 | 36.609653 | QAM256 | 20 |
21 | 299000000 | -1.299999 | 36.609653 | QAM256 | 21 |
22 | 307000000 | -1.299999 | 36.609653 | QAM256 | 22 |
23 | 315000000 | -1.000000 | 36.609653 | QAM256 | 23 |
24 | 323000000 | -0.900002 | 37.355988 | QAM256 | 24 |
25 | 331000000 | -0.599998 | 36.609653 | QAM256 | 25 |
26 | 339000000 | -0.599998 | 37.636276 | QAM256 | 26 |
27 | 347000000 | -0.900002 | 37.636276 | QAM256 | 27 |
28 | 355000000 | -0.799999 | 37.355988 | QAM256 | 28 |
29 | 363000000 | -0.900002 | 37.355988 | QAM256 | 29 |
30 | 371000000 | -0.799999 | 37.355988 | QAM256 | 30 |
31 | 379000000 | -0.400002 | 37.636276 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
16 | Locked | 35.779911 | 0 | 0 |
1 | Locked | 36.609653 | 0 | 0 |
2 | Locked | 36.386890 | 0 | 0 |
3 | Locked | 36.386890 | 0 | 0 |
4 | Locked | 36.609653 | 0 | 0 |
5 | Locked | 36.609653 | 0 | 0 |
6 | Locked | 36.609653 | 0 | 0 |
7 | Locked | 36.609653 | 0 | 0 |
8 | Locked | 36.386890 | 0 | 0 |
9 | Locked | 36.609653 | 0 | 0 |
10 | Locked | 36.609653 | 0 | 0 |
11 | Locked | 36.609653 | 0 | 0 |
12 | Locked | 36.386890 | 0 | 0 |
13 | Locked | 36.386890 | 0 | 0 |
14 | Locked | 36.609653 | 0 | 0 |
15 | Locked | 35.779911 | 0 | 0 |
17 | Locked | 35.595078 | 0 | 0 |
18 | Locked | 35.779911 | 0 | 0 |
19 | Locked | 35.779911 | 0 | 0 |
20 | Locked | 36.609653 | 0 | 0 |
21 | Locked | 36.609653 | 0 | 0 |
22 | Locked | 36.609653 | 0 | 0 |
23 | Locked | 36.609653 | 0 | 0 |
24 | Locked | 37.355988 | 0 | 0 |
25 | Locked | 36.609653 | 0 | 0 |
26 | Locked | 37.636276 | 0 | 0 |
27 | Locked | 37.636276 | 0 | 0 |
28 | Locked | 37.355988 | 0 | 0 |
29 | Locked | 37.355988 | 0 | 0 |
30 | Locked | 37.355988 | 0 | 0 |
31 | Locked | 37.636276 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 36 | -8.7 | 421991994 | 8 |
on 09-11-2022 09:18
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49600000 | 40.270599 | 5120 KSym/sec | 64QAM | 1 |
2 | 23600000 | 38.020599 | 5120 KSym/sec | 64QAM | 5 |
3 | 30100000 | 38.520599 | 5120 KSym/sec | 64QAM | 4 |
4 | 36600000 | 39.020599 | 5120 KSym/sec | 64QAM | 3 |
5 | 43100000 | 39.520599 | 5120 KSym/sec | 64QAM | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
5 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
6 | 10.0 | 36.0 | 2K | QAM8 |
6 | OFDMA | 200 | 53.9 | 0 | 0 |
on 11-11-2022 08:56
Adding BQM graph for 10/11/2022 as issue is still occurring.
on 11-11-2022 22:33
BQM for 11/11/22.
@Tom_W1 any chance of you looking in to this from your end?
on 12-11-2022 10:14
Imho
That's about as good as virgin get
Great ping and latency, till you try to use it
on 14-11-2022 11:45
Hi MauriceMoss,
Thanks for providing us with the BQM's and additional information, when checking the connection for this end there does appear to be some SNR on your Upstream which will require a technician. I will send you a Private Message to get some more details from you in order to arrange this and look forward to hearing back from you.
Rob
on 14-11-2022 11:56
Thanks for confirming those details MauriceMoss, I have booked a visit for the next available slot which you can view here via the MyVM app. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable.
Please be aware that any changes would result in a delay to the visit as this was the earliest available, there also needs to be someone over the age of 18 in the property at the time of the visit. If there is a problem with this date or time please let me know via Private Message and we can look at alternate dates.
Rob
on 22-11-2022 07:56
Or to put it another way.
Take a day off work whilst I send some one who imho won't do much if anything,
Roll on fibre to premis. No more docis.
on 24-11-2022 12:10
Hey andrewmm, I understand where you are coming from but we will get the issues resolved for you.
Please do keep me us updated on how the visit goes. Thanks
Matt - Forum Team
New around here?
on 24-11-2022 13:29
Hi matther_ml
Suggest you re read the thread ..