Hi, realize there's not really much I can do about this due to the current situation/engineer couldn't come out etc.
Been having constant issues with massive ping spikes/packet loss etc, found out I was getting 400ms bufferbloat again. We bought a netgear orbi setup to see if this would fix - it's fixed the lower than advertised speeds on Virgin (we're now getting 380mbit/s)... but the bufferbloat and the low downstream power is still an issue.
Please see below for the downstream/upstream. Thank you!
So, engineer came out and power levels are now avg -2 down and 50 up.
However I'm still getting bufferbloat issues. Plugged into the superhub 3 in router mode, it's around 1000MS bufferbloat. Plugged into my Orbi with the SH3 in modem mode, it's around 200-400ms. Perhaps the issue is the superhub?
I have been messing around with PingPlotter trying to find any reason why I keep getting these bufferbloat related pingspikes.
Using this to look at a few addresses, I can see that my main issue is one of the hops has insane ping spikes, avg 148 and max 1021. The IP of that hop is 184.108.40.206 / 50-14-250-212.static.virginm.net DNS name. :
I don't know whether or not this is related to my cable line, or if it's related to virgin media's infrastructure in my road. But there's clearly an issue that the power level fix hasn't fixed!
Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are still having issues with your connection, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.]