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High RS errors and Timeouts

Hi all,

first time posting so if i leave anything out please be patient and ill try to provide you with as much information as i can.

So currently i have my virgin media router in modem mode using 3rd party router (Unifi USG)

I kept losing connectivity to the internet at random times during the day so i finally checked the logs on the hub.

Just before i post the stats id like to confirm a few things ive picked up on whilst browsing through other peoples post.

The hub has been restarted and all connections from outside to inside have been finger tightened.

Also ive only been with virgin media for around 6 months, a new co axial cable was run from outside of the property to inside to where the modem is placed.

Here are the logs, hopefully someone can see if there is an actual issue and point them out

Thanks in advance to all those taking the time to help out

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500005.938256 qam30
22027500005.540256 qam9
32107500005.638256 qam10
42187500005.538256 qam11
52267500005.438256 qam12
62347500005.538256 qam13
72427500005.338256 qam14
82507500005.338256 qam15
92587500005.438256 qam16
102667500005.838256 qam17
112747500005.638256 qam18
12282750000638256 qam19
13290750000638256 qam20
142987500006.338256 qam21
15306750000638256 qam22
163147500006.438256 qam23
173227500006.338256 qam24
183307500006.138256 qam25
193707500006.438256 qam26
203787500006.138256 qam27
21386750000638256 qam28
223947500006.138256 qam29
23410750000638256 qam31
244187500005.838256 qam32  

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.614917978
2Locked40.31777179
3Locked38.91926887
4Locked38.91407207
5Locked38.92537078
6Locked38.92657551
7Locked38.93447242
8Locked38.96327217
9Locked38.95777153
10Locked38.63577362
11Locked38.95017405
12Locked38.95137388
13Locked38.95127736
14Locked38.69647829
15Locked38.97137825
16Locked38.98067826
17Locked38.67727984
18Locked38.68377851
19Locked38.910317875
20Locked38.614727778
21Locked38.615258067
22Locked38.614548390
23Locked38.615138405
24Locked38.613838392

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000042.3512064 qam1
22580011440.5512064 qam4
33940001241.3512064 qam2
43260001041512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0060
2ATDMA001330
3ATDMA0030
4ATDMA0010

 

 

 

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Re: High RS errors and Timeouts

Network Log

Time Priority Description

18/11/2020 23:48:50noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 07:51:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 23:40:4noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 18:32:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 18:39:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 13:31:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 23:10:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 13:08:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 03:00:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 18:03:6noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 01:31:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 14:02:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 13:31:43ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 18:55:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 18:20:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 18:20:47Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 08:44:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 08:16:28noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 06:31:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 06:20:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Alessandro Volta
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Re: High RS errors and Timeouts

When was the hub last rebooted?


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Re: High RS errors and Timeouts

Approximately around 7/8 days ago. Ive just reset it again last night, waiting for 48 hours before i post next set of results.

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