cancel
Showing results for 
Search instead for 
Did you mean: 

High Power Level, low SNR, RCS Partial Service

DocMN
Tuning in

We're currently getting regular internet dropouts, with connection speeds of 5-10mbps instead of our usual 250mbps. When I run the Service Check on the VM website, it says that nothing is wrong.  However, looking at the Hub 3 status, there seem to be a few oddities.  All downstream channels seem to have a power level between 9.9 and 12.4 dBmV - considerably higher than Seth's recommended levels.  In addition, 12 of the 14 channels have a SNR below 34 dB and a fair few post RS errors. The network logs have many RCS Partial Service warnings and Lost MDD Timeouts.

Anyone have any suggestions on the best way to get the issues resolved, please?

Thanks,

Martin

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

113900000012.327256 qam1
214700000012.332256 qam2
315500000011.630256 qam3
416300000011.430256 qam4
52510000001029256 qam15
625900000010.429256 qam16
726700000010.633256 qam17
827500000010.535256 qam18
928300000010.533256 qam19
1029100000010.531256 qam20
1129900000010.332256 qam21
123070000001035256 qam22
133150000001033256 qam23
143230000009.825256 qam0



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked27.49462751109746
2Locked32.38458260
3Locked30.81258810
4Locked30.21792200
5Locked29.217175940
6Locked29.86340650
7Locked33330
8Locked35.750
9Locked33.4140
10Locked32.213230
11Locked32.91370
12Locked35.550
13Locked33.9360
14Locked253188457831
2 REPLIES 2

Client62
Legend

This is a service fault.    Is there a known fault reported via 0800 561 0061.  If not you many have to be the first to report it.

DocMN
Tuning in

Thanks for your reply, Client62.  It seems to have been fixed now - all SNR values are well above 34dB, so I guess someone else had already reported it.

Interestingly, the power levels are still in the 9.5-12 dBmV range - does that matter if I'm getting good SNR?