Recently changed rooms, routed everything through and had an engineer replace coax cable and said everything was fixed. Indeed He brought it back online and delivered a perfect service but I'm still getting extremely high ping spikes ranging over 2000 every 10-15 seconds.
I'm struggling and struggling to get in touch with Virgin now and this issue is effecting VoiP calls for work and I'm struggling to work from home with this. I don't know what else to do
Good luck. I'd recommend using BQM like I am in my signature as this community like to view the results which can be easily shared. It's also worth posting up the network log, downstream and upstream stats from your virgin hub as they will no doubt ask for them.
Appreciate your response on this. I had an awful experience with customer service trying to rectify this, spent two hours on call over an hour on hold to be told they wanted to charge me 99 pound for an engineer. They wouldn't send one out without a screenshot of my ping issues even though I was in work at the time. I told them about the issue and clearly told them what was wrong, they then told me I was wrong. Anyway I decided to go out and repair it myself.
I suggest you read your T's and C's as you are not allowed to tamper with the cable, or use any third-party cabling as this can introduce interference back to the cabinet and affect other users
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