I just Upgraded to Volt 1GIG, however, my ping and packet loss of the last month has been terrible. It has always been an issue for me but never this bad. I have contacted virgin media a few times explaining the situation, but they always tell me they see no issues with my connection or an engineer will look into it and never got follow up.
The worst part is that I was going to signup with Openreach since they now offer fibre in the area now, however, I got a call back from Virgin Media Manager saying that the connections issue would be solved with the new package upgrade.
Below is the Broadband Quality Monitor for this week:
Hi @MrFantastic12, thanks for your post although I'm sorry to hear of your concerns raised. I'll need to pop you a PM to look into things further, as I'm struggling to locate your Hub and network from your profile information on here.
Please expect this PM to arrive shortly and respond when you can!
Just for the benefits of our helpers in this thread I'm replying publicly - if you do ever need to change the technician appointment we've scheduled for you in the lead up, you can always do this through your My Virgin Media account.